Privacy notice
Who I am
This website is run by Nathalie Wakim, trading as Nathalie Wakim Advisory (“I”, “me”), based in London, United Kingdom. I am the data controller for personal data collected through this site.
Contact for privacy questions: nathalie@nathaliewakim.com
What I collect and why
When you book a call
If you book a Discovery Call, Calendly collects your name, email address and any answers you give in the booking form. I use these to arrange and hold the call. Lawful basis: taking steps at your request before entering into a contract, and my legitimate interest in responding to you.
When you send a message or enquiry
The contact and workshop enquiry forms collect your name, email address, organisation and role (where given) and your message. I use these only to reply to you. Lawful basis: legitimate interests.
When you subscribe
If you subscribe to The Efficiency & Wellness Edit, your email address is held by Substack, which sends the newsletter. Lawful basis: your consent, which you can withdraw at any time using the unsubscribe link in every email.
When you buy a workbook
Purchases of The Friction Check are handled by Stripe, which takes your payment securely and emails you a receipt. After payment you download the workbook from this website; the download checks with Stripe that the purchase was completed. I receive your name, email address and order details, but never your full card details. I use your email address for this purchase only: to provide your workbook and send order-related messages such as your receipt. Lawful basis: performance of a contract, and legal obligations (for example, tax and accounting records).
If you choose to receive emails from me
At checkout there is a separate, optional box you can tick to receive occasional business insights, practical resources and updates about my executive coaching and advisory services. It is never ticked for you, and buying never depends on it. If you tick it, your name, email address, the date and time you agreed and where you signed up are passed to MailerLite, which sends these emails for me. Lawful basis: your consent. You can unsubscribe at any time using the link at the bottom of every email, or by emailing me, and I will stop straight away. Order emails about a purchase are separate and are not affected.
Website analytics
I use Plausible Analytics to understand how the site is used (for example, which pages are visited and which links are clicked). Plausible does not use cookies and does not collect personal data or track you across other websites. Lawful basis: legitimate interests.
Who I share data with
I use trusted service providers to run this website and my business. They process data on my behalf and only for the purposes above:
- Netlify: website hosting and form handling
- Calendly: call booking
- Substack: newsletter
- Plausible Analytics: privacy-friendly website statistics
- Stripe: workbook payments and receipts
- MailerLite: emails to people who have opted in
Some of these providers are based outside the UK, for example in the United States. Where data is transferred outside the UK, it is protected by appropriate safeguards such as the UK International Data Transfer Addendum or the UK–US Data Bridge.
I never sell your personal data.
How long I keep it
I keep personal data only for as long as I need it for the purposes above, or as long as the law requires.
Your rights
Under UK data protection law you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact me using the details above. I will respond within one month.
If you are unhappy with how your data has been handled, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. I would appreciate the chance to put things right first.
Cookies
See the cookie policy.
Changes
I may update this notice from time to time. The date at the top shows when it was last changed.